How-To: Ask the Right Questions to Hire the Right Roofing Contractor

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How-To: Ask the Right Questions to Hire the Right Roofing Contractor


After a severe storm hits your area, it is always a good idea to get a full roof and property damage inspection as soon as possible to prevent any subsequent damage from occurring. Be on guard after a severe storm hits because some states have no state licensing requirement for roofing contractors and there are many unreliable contractors from other states that track areas that have been heavily affected by severe weather storms. To protect yourself, make sure all contractors you talk to are reputable, established companies with various local references and has completed numerous roofing jobs in the area. Not all contractors have the training and experience to properly install all of the materials required to restore your home, so make sure you choose a contracting company, like Legendary Roofing & Construction, that specializes in roofing repairs, restorations and installations. Don’t forget to validate that your roofing contractor has a permanent office in-state. Your quality guarantee and warranty are worthless if your contractor leaves the state, so make sure you choose a local contractor, like us, who will be there to take care of you, should you need warranty service in the future.

Regardless of which roofing contractor you choose to restore your roof, protect yourself by making sure they meet the following criteria:

  • Reputable company with a positive track record
  • Properly licensed, bonded and insured for liability and workers comp
  • Experienced in handling insurance claims
  • Have passed a background check
  • Can provide at least 3 local references

Contractor Warning Signs

To protect yourself and your family from inexperienced, uninsured contractors, and out-of-state contractors who may not be experienced repairing storm damage, or have your best interests in mind, watch out for the following warning signs:

  • Out of state license plates
  • No local office
  • No insurance or under-insured
  • Won’t provide local references
  • Demands upfront cash or deposit
  • Convicted criminals and sex offenders
  • Poor BBB ratings or no local ratings
  • Checking References

When asking for references, it is a good idea to ask for the last three, local jobs the contractor performed. Do not hire a contractor who cannot provide local references or who is unwilling to let you drive by the site of a completed job in your area. Once you receive references, do your homework and give them a call. Explain that you are a homeowner in the area and are thinking of working with the contractor. The following questions will give you a good idea of how your contractor will treat your project and the level of professionalism you can expect.

Did your contractor clearly explain what needed to be done in advance?
How did your contractor handle your insurance claims process?
Did your contractor and crew show up on time?
Was there always someone there to answer your questions?
Did the contractor obtain necessary permits?
Was the crew pleasant and professional?
Were change orders made in writing?
Did any issues arise? How were they handled?
How did the contractor leave your site at the end of the day?
Did your job finish on schedule?
Did the work pass inspection?
Did the finished job meet your expectations?
Was your contractor fair, ethical and honest?
Would you work with this contractor again?
Would you hesitate to recommend this contractor to a family member?